Refund Policy

Both products are digital and delivered immediately, so there is nothing to return. Our aim is simple: if Orbonis genuinely does not work on your machine and we cannot fix it together, we refund you.

Try before you buy where you can. The installer runs on Windows 10 and Windows 11, so you can confirm that capture, OCR and your provider work with your content before paying.

For Orbonis for Windows, we refund within 14 days of purchase when:

• the application will not install or start on a supported Windows 10 or 11 system;
• a defect prevents core use — region capture, OCR, or displaying the translation — and we cannot resolve it;
• you were charged twice, or charged for an order you did not place;
• your license was never delivered and we cannot deliver it.

• Translation quality did not meet your expectations for a particular text — OCR and machine translation are inherently imperfect, and quality depends on the provider you configure.
• A third-party translation provider or AI endpoint changed its pricing, limits or availability.
• You bought the wrong product by mistake and have already used it — contact us anyway; we will look at it.
• The request comes long after purchase with no reported fault.
• The license key has been shared or published in breach of the License Agreement.

Orbonis Source Package: because the source code is fully disclosed the moment it is delivered, it cannot be returned once accessed. We will still refund non-delivery, duplicate charges, or a package that is materially not what the product page describes.

• Email info@orbonis.shop from the address you used at checkout, or use the support form.
• Include your order reference, which product you bought, and your Windows version.
• Describe the problem and anything you already tried. If it is a technical fault, let us try one round of troubleshooting first — most issues are configuration, and then you keep the software.
• Never send your full license key, API keys or card details.

Approved refunds are returned to the original payment method through the platform that took the payment. We start the refund promptly after approving it; how quickly it appears depends on your bank or card issuer, and it is usually a few business days. Once refunded, your license is cancelled and you should uninstall the software.

This policy sits alongside consumer law where you live and does not reduce it. If local rules give you stronger rights for digital purchases, those rules apply. Related documents: the Terms of Service and the License Agreement.