FAQ
Frequently asked questions
Grouped by topic. If something is missing, ask us — the answer usually ends up on this page.
The product
The product
What Orbonis does and where it runs.
What can Orbonis translate?
Anything visible on your screen: web pages, PDF documents, desktop applications, paused video frames, games, comics, screenshots and images. Because Orbonis reads pixels rather than copying text, it also works where selection is blocked.
Which versions of Windows are supported?
Windows 10 and Windows 11 (64-bit). There is no macOS, Linux, iOS or Android version.
Privacy and providers
Privacy and providers
How text moves between your PC and a translation service.
Does OCR run locally?
Yes — text recognition can run on your own computer using the bundled OCR engines, so the captured region does not have to be uploaded for the recognition step.
Does translation need an internet connection?
It depends on the provider you choose. Online translation providers and AI endpoints require a connection. Recognition itself can run locally.
What does an online translation provider receive?
When you select an online provider, the text recognised from your selected region is sent to that provider so it can be translated, together with your language settings. Their own privacy terms then apply. Orbonis is not offline end to end when an online provider is selected.
How do custom AI endpoints work?
Orbonis can talk to any OpenAI-compatible API. You enter the endpoint URL, the model name and your API key, and Orbonis uses that service for translation instead of a built-in provider.
Do I need my own API key?
Only if you choose a provider that requires one, such as a custom OpenAI-compatible endpoint. Other providers can be used without supplying a key.
Licensing and installation
Licensing and installation
Activation, reinstalling and the installer itself.
How does license activation work?
After purchase you receive a license key by email. Enter it once in Orbonis to activate the installation. Activation requires a short online check.
Can I reinstall Orbonis or move to a new computer?
Yes. Reinstall Orbonis and enter the same key. If activation is refused after several device changes, email info@orbonis.shop and we can reset it for you.
Why is the installer so small?
The download is a lightweight installer. It fetches and installs the full application during setup, so the initial file stays small and you always get the current build.
Purchases and support
Purchases and support
Refunds, the two products, and how to reach us.
Can I get a refund?
Digital products are delivered immediately, so download and activation can affect eligibility. Contact support for corrupted downloads, duplicate purchases, activation failures or a product that is materially not as described. See the Refund Policy.
What is the difference between the app license and the source package?
The $4.99 license is a ready-to-run application for everyday use. The $49.99 source package is the C# / WPF code, intended for developers who want to study or customise it. Buying the source package is not required to use Orbonis.
May I redistribute the source code?
No. Public redistribution, resale, sublicensing and republishing — including public repositories — are not included unless separately authorised in writing.
How do I contact support?
Email info@orbonis.shop or use the form on the Support page. Please include your order email and, where relevant, your Windows version and what you were translating.